Return and Refund

At the house of At Pherolucx , we are committed to providing you with the highest quality products and ensuring your complete satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a no-quibble return policy. return and refund simple and clear.

Return Deadline

You have 14 days from receipt of your order to return a product that does not satisfy you. Please inform us of your intention to return the item before the end of this period.

Return Conditions

Products must be returned in new, unused condition and in their original packaging. Returned items must be accompanied by proof of purchase. Products that have been used or do not meet these criteria will not be refunded.

Return Procedure

Contact our customer service at bonjour@pherolucx.com or use our contact form. We will provide you with instructions for returning the item.

Return Fees

Return costs are your responsibility, unless the product received is defective or incorrect, in which case we will cover them.

Refund

After receiving and inspecting the returned item, you will receive an email informing you of the acceptance or rejection of your refund.

If your request is approved, the refund will be processed and a credit will automatically be applied to your bank card or original payment method within a few days.

Exchanges

We only exchange items if they are defective or damaged. If you would like to replace your item with the same model, please contact us at bonjour@pherolucx.com

Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately at bonjour@pherolucx.com and we will send you a replacement product.

Questions ?
For any questions regarding our return and refund policy, please contact us.

Telephone: +33 06.44.65.46.18

Email: bonjour@pherolucx.com